Terms & conditions.

1Services Provided

Pine provides residential and commercial window cleaning, screen cleaning, track and sill detailing, hard-water restoration, solar panel cleaning, and related exterior surface cleaning services. The specific services included in your job are listed on your estimate or invoice. Pine reserves the right to decline or limit services that fall outside our trained scope, exceed safe access limits, or require equipment we do not operate.

2Pricing and Payment

Pricing is set on your written estimate or invoice and reflects our published per-pane, per-panel, or contract rates at the time of quoting.

Payment terms

• One-time residential and commercial services: payment due upon completion of service ("due on receipt") unless otherwise agreed in writing.
• Recurring contract services: billed automatically via card on file or ACH at each service visit, unless invoiced on a different schedule by written agreement.
• Annual upfront contracts: paid in full at signing.

Accepted methods: cash, check, credit/debit card, ACH, and Net-15 invoicing for established business accounts at Pine's discretion.

Late payment / delinquency charge: In accordance with Colorado Revised Statute § 5-2-203, invoices not paid in full within ten (10) days after the scheduled due date may be subject to a delinquency charge of fifteen dollars ($15) per delinquent payment. A delinquency charge will be assessed in writing and may be collected only once per delinquent payment, regardless of how long the payment remains in default. No finance charge will be applied to the delinquency charge itself. Accounts more than 60 days past due may be referred to collections.

3Cancellation, Rescheduling, and No-Access Fees

Pine requires at least 24 hours' advance notice to cancel or reschedule a scheduled service without charge.

A $50 trip fee will apply if:

• You cancel or reschedule within 24 hours of the scheduled service window.
• We arrive at the property and cannot access the work area (gate locked, dog out, no one home for interior service, etc.) and you have not given us at least 24 hours' notice of the access issue.
• We are turned away on arrival for any reason within Pine's control.

The trip fee is added to your next invoice (recurring customers) or charged to the card on file (one-time customers).

Repeated cancellations or no-access events may result in suspension of service plan benefits or termination of a recurring contract at Pine's discretion.

4Re-Clean / Satisfaction Guarantee

Pine stands behind every job with a 3-day re-clean guarantee. If anything about your service looks off — streaks, missed panes, debris remaining — call or message us within 3 calendar days of service completion and we will return at no charge to make it right.

The guarantee does not cover:

• Streaks, water spots, or debris caused by weather, sprinklers, construction, or other activity occurring after our crew has left the property.
• Pre-existing damage to glass, frames, screens, panels, or surrounding surfaces (scratches, chips, oxidation, mineral pitting, broken seals).
• Hard-water staining or mineral buildup that requires separate restoration service (quoted as a distinct line item).
• Surfaces or items specifically excluded from the original scope of work.
• Issues reported after the 3-day window has closed.

Pine does not issue cash refunds for completed work; the re-clean is your sole remedy under this guarantee.

5Service Plans (Recurring Service)

Customers who enroll in a recurring service plan (Monthly, Quarterly, Bi-Annual, Bi-Weekly, or Weekly) receive a recurring discount as listed on the current pricing schedule.

Service plan terms

• First-visit discount applies to all visits in a 1-year contract. Pricing is locked and stays the same throughout all visits in the contract.
• Auto-rescheduling: Plans automatically schedule the next visit at the agreed cadence. You may cancel or change cadence at any time with at least 24 hours' notice before the next scheduled visit.
• Discount Recapture: If you cancel your service plan before the second scheduled visit, the original first-visit discount is added back to your next invoice.
• Plan changes: Customers may upgrade or downgrade plan cadence at any time; new pricing applies starting with the next visit.
• No refunds on prepaid annual contracts for services already rendered. Unused service credits may be issued at Pine's discretion for documented unfulfilled visits.

6Property Access

You authorize Pine to access the exterior of the property to perform the agreed services. For interior or gated services, you are responsible for ensuring access at the scheduled time (unlocked gates, secured pets, accessible windows, cleared sills, etc.).

If Pine reasonably believes property access is unsafe — for example, aggressive pets, unstable ladder surface, severe weather — the crew may decline that portion of service and notify you. Standard cancellation and no-access fees may apply.

7Property Protection and Damage Claims

Pine carries general liability insurance and trains crews to work carefully around your property. In the event of accidental damage caused directly by Pine personnel during service:

• Report damage within 3 calendar days of service completion in writing (email, text, or HCP message).
• Pine will inspect the claim, document the damage, and either repair, replace, or compensate at our cost — whichever is the most reasonable remedy.
• Pine's total liability for any damage claim is capped at the lesser of (a) the documented cost of repair or replacement, or (b) the limits of Pine's general liability policy in effect at the time of service.

Pine is not responsible for:

• Pre-existing damage (cracks, chips, scratches, broken seals, failed weatherstripping, oxidized hardware, loose paint, rotted frames).
• Damage to items the customer was advised to move or secure before service and did not.
• Indirect, incidental, or consequential damages (business interruption, lost rent, etc.) — see Section 14.

Claims reported more than 3 calendar days after service will not be honored absent extraordinary circumstances.

8Weather and Service Conditions

Window cleaning is sensitive to weather. Pine reserves the right to:

• Reschedule scheduled exterior service in the event of rain, snow, sustained winds above 25 mph, lightning, temperatures below 32°F, or other conditions that compromise safety or quality. Pine will notify you and propose the next available slot. No fee applies for weather-driven reschedules.
• Honor a 7-day rain guarantee on recurring plans that include DI Technology (Quarterly, Monthly, Bi-Weekly, and Weekly): if measurable rain falls on the cleaned exterior within seven (7) days of service, Pine will return to re-clean affected exterior surfaces at no charge. This guarantee does not apply to one-time service or Bi-Annual plans.
• Decline a follow-up re-clean for streaking, spotting, or debris attributable to weather, sprinkler systems, construction, or third-party activity occurring after the crew leaves.

9Service-Specific Exclusions

In addition to the general exclusions above, the following services have specific limitations:

Solar panel services

• We do not perform electrical work of any kind — no disconnecting, recommissioning, or wiring/inverter contact.
• We do not warrant solar output gains; cleaning is for cosmetic and debris-blockage purposes.
• We do not remove live animals or active nests with young; empty nests and droppings are within scope.
• Roof damage discovered during service will be flagged but not repaired.

Commercial services

• Pine currently services buildings up to 2 stories. Anything taller is referred out or declined pending lift-equipment acquisition.
• High-rise, suspended-platform, or rope-access work is not within Pine's current scope.

Hard-water restoration

• Glass with severely etched or pitted surfaces may not return to fully clear condition; restoration improves appearance but cannot reverse mineral damage to the glass substrate.
• Restoration is quoted separately from standard cleaning.

10Insurance

Pine maintains the following insurance coverage:

• General Liability: $1,000,000 minimum for residential service; $2,000,000 minimum for commercial accounts.
• Workers Compensation: as required by Colorado law for all employees.
• Commercial Auto: all service vehicles covered under commercial-rated policies.

A current Certificate of Insurance is available upon request and is provided to commercial customers at contract signing.

11Photographs and Marketing

Pine may take photographs or short video clips of completed work for quality control, training, and marketing purposes (social media, website, sales materials). Photos generally show the exterior of the property, the work performed, and our crew — not personally identifying features of the customer or interior of the home.

If you do not want Pine to photograph your property or use photos in marketing, simply let our crew know before or during the service and we will note your account accordingly.

12Communications and Marketing Consent

By booking service or providing contact information to Pine, you consent to receive service-related communications by email, SMS, and phone — including appointment reminders, on-the-way notifications, invoices, and follow-up messages. You may also receive occasional marketing messages about service plans, seasonal offers, and referral programs.

You may opt out of marketing communications at any time by replying "STOP" to any text message, clicking the unsubscribe link in any email, or asking us directly. Service-related transactional messages (appointment confirmations, invoices, etc.) will continue regardless of marketing opt-out status.

Standard message and data rates may apply. Pine does not sell or share customer contact information with third parties.

13Referral Program

If Pine operates a referral program, the terms of that program (credit amounts, payout method, eligibility) are published separately and may change from time to time. Referral credits have no cash value, are non-transferable, and may not be combined with other promotional discounts unless expressly stated.

14Limitation of Liability

To the maximum extent permitted by Colorado law, Pine's total cumulative liability to you arising from or related to any service, this agreement, or these Terms — whether in contract, tort, or otherwise — shall not exceed the greater of (a) the amount you paid Pine for the specific service giving rise to the claim, or (b) the limit of Pine's applicable insurance policy.

In no event shall Pine be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost business, business interruption, loss of goodwill, or loss of data — even if Pine has been advised of the possibility of such damages.

15Indemnification

You agree to indemnify and hold harmless Pine Window Cleaning, LLC, its owners, employees, and affiliates from any third-party claim, loss, liability, or expense (including reasonable attorneys' fees) arising from:

• Your breach of these Terms.
• Your negligent or intentional acts or omissions.
• Pre-existing conditions of the property that were not disclosed and could not reasonably have been observed during a standard property walk-through.

This Section 15 does not apply to claims arising from Pine's gross negligence or willful misconduct.

16Dispute Resolution

In the event of any dispute between you and Pine, you agree to:

1. First, contact us directly — most issues are resolved within one phone call or email exchange. Reach out via the contact methods on your invoice.
2. If unresolved within 30 days, the parties agree to attempt good-faith informal mediation before pursuing further action.
3. If still unresolved, disputes shall be brought in the state or county courts located in Broomfield County, Colorado, which the parties agree shall have exclusive jurisdiction.

17Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles.

18Changes to These Terms

Pine may update these Terms from time to time. The most recent version is always available via the link in our HouseCall Pro estimates and invoices, and posted at our place of business upon request. Material changes will be communicated to active recurring-contract customers at least 30 days before taking effect.

Continued use of Pine's services after Terms are updated constitutes acceptance of the updated Terms.

19Severability

If any provision of these Terms is found unenforceable under applicable law, the remaining provisions shall continue in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

20Contact

Pine Window Cleaning, LLC
Broomfield, Colorado
720-675-7938
info@pinewindows.com
pinewindows.com
14203 Lakeview Lane, Broomfield, Colorado 80023